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Frequently Asked Questions

Why should I choose Ricemill?

As online retailers ourselves, we get it. We know what to build and what things you need the most. We use our software ourselves to manage our own online shop. We promise to listen, welcoming feedback from our customers to constantly improve our software features and make it easy for everyone.

How do I get started?

We recommend scheduling a 1-on-1 live demo to make an informed decision. We run you through how it works, the features and benefits and the little things that make Ricemill standout

How much does Ricemill cost?

All of our fees are listed on our pricing page. We have simple pricing policy and believe strongly in transparency. If you want more than the standard packages, we are happy to create a custom package that meets you greater needs.

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How is online inventory management software better than a spreadsheet?

It's simple. Spreadsheets form bad inventory management habits because they allow you to change data without any paper trails. You can bump numbers and change things accidentally.

With Ricemill, you can minimise human errors with data automatically synchronising across different operations. From inventory management to sales, purchasing and shipping. It eliminates double-entries as all processes are streamlined. For example, stock levels are automatically adjusted on all connected sales channels when sales are made.

How user-friendly is Ricemill?

Very user-friendly! Before you start your trial, you’ll be given a live demo by one of our onboarding specialists to give you a tour of the entire application. When you first log in to Ricemill App, you will be prompted to go through a quick tour of the entire application, after which using Ricemill will seem like second nature. In the Ricemill App, the training tutorial is always available via the Help Center. You can train new staff, take a refresher or learn more at any time. Plus, you’re always welcome to either email or chat with our support team whenever you have a question.

How long does it take to set up?

Around 2 hours to get started. But each customer is different and we have onboarding specialists to help you.

We strive to make our products intuitive and easy to configure. During the trial period we arrange two on-boarding sessions to make sure you’re fully configured and trained on our software.

How can Ricemill save me time and money?

Ricemill helps save your time by automating repeatable tasks. For example, it automatically syncs and update inventory levels across sales channels.
We put all the necessary information on one dashboard for quick and easy access, as well as timely monthly reports from your data so you don’t have to compile them yourselves.

Read what others have to say about the Ricemill experience.

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Can I upgrade or downgrade anytime?

Yes. You can upgrade, downgrade or cancel at any time.

What if I go over the SKU/Order limit?

Each Ricemill plan has SKU and Order cap. Should you look close to exceeding the cap, we will contact you directly and provide options for upgrading that are more suited to your growing business.

What payment methods do you accept?

We accept Visa, Mastercard and PayPal. At this time, we only accept payments online. We will not be able to accept purchase orders or orders over the phone.

Who owns my data?

You do! It's your data after all! We want you to be with Ricemill because you love using the product, not because your data is stuck in our system. You can export all your information from Ricemill any time you need, in any plan.

Is my data safe?

Yes. Ricemill uses Amazon AWS cloud computing to provide its services, so it’s as secure as it can get. We ensure that our application is always up to date with the latest security patches. Additionally, all Ricemill plans include SSL encryption to keep your data safe during transmission. Although we make daily backups, they’re for infrastructure disaster recovery purposes only. We don’t offer individual account recovery for user-generated activities (eg. someone accidentally deletes an order). Which is why it’s best to export your entries in CSV each month, for personal backup.

Which sales channel does Ricemill support?

We integrate with most of the popular shopping carts and marketplaces. E.g Shopify, Magento, BigCommerce, eBay, Catch Australia, Myer and more. We’re regularly adding new integrations to the system. For more detailed information about all our integrations, click here.

Can I connect Ricemill to my eCommerce platform?

Yes, we integrate with Shopify, Magento and BigCommerce. For more detailed information about all our integrations, click here.

Can Ricemill make a custom plan for me?

Yes, please get in touch with our customer service to get a custom quote.

Do I have to use ALL services to use Ricemill?

We do recommend you to use all the services in order to enjoy the full benefits of Ricemill. Having said that, you’re free to decide which service/module to use based on your business need. Feel free to consult with experts on our team to help you decide.

Does Ricemill provide free technical support and customer service?

Ricemill offers support 5 days a week between 9 AM to 6 PM Sydney time via live chat, email and phone (Premium plan only). For any queries, feel free to get in touch with us anytime. We’d love to hear from you!

Plan starts from $99 a month

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Contact Us

Email: hello@ricemill.co
Level 2, 11 York St, Sydney NSW 2000 Australia.
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